进入酒店向客人询问什么信息英文

㈠ 酒店入住英语交流有哪些

1、晚到但需要保留住宿。

出行难免会遇到交通堵塞，或飞机晚到的问题。除了已经在线上付过钱预定的酒店之外，酒店对于电话预定等情况会设置保留房间的时间，比如保留至晚上12点等等。像这样的状况可以打电话给酒店前台，请他们保留你的预定，以下的表达可以帮助你：

I'm arriving a little late. Could you keep my reservation, please?

我要晚到了，麻烦帮我保留一下我的预定。

这时酒店人员可能会问到你的预定信息，比如名字，联系电话什么的，你可以告诉他们：

My name is ...

我的名字是...

2、办理入住手续。

办理入住手续的表达，分为两个情况：一类是已经在网上预定房间或提前电话沟通好了，只需直接办理入住即可。另一类是临时到酒店去入住的表达方式。

已有预定的话，可以拿出自己的护照（passport）：

I'd like to check in, please.

I have a reservation.

麻烦帮我办理入住，我之前有预定。

前台可能会回答：

Just a moment, please.

Let me check it for you.

请稍等，我帮您查一下。

如果是临时进酒店入住，下面的对话能帮助你哦，以下表达也适用于电话预定酒店：

I'd like to book a room, please.

I didn't make a reservation.

麻烦您我想定一个房间，之前没有预定。

之后前台工作人员会需要询问你需要的房间类型，你可以说：

I'd like a single room, please.

我想要一个单人间。

其它房间类型表达：

double room 双人间

triple room 三人间

family room 家庭房

business room 商务间

suite 套间

在沟通完住什么样的房间之后，工作人员可能会问你：

Do you have any special requirement?

请问对房间有没有特殊的要求？

大家可以根据自身的情况进行回答，比如：

A quite room would be better.

最好是一个安静的房间。

或其它要求：

海景房：

I'd like room with ocean/sea views.

需要阳台：

I'd like the room to have a balcony, please.

3、连接网络，询问WI-FI密码。

如今出门在外没有网络怎么行。在这里给大家提供两个场景。一是询问如何连接WI-FI，因为有的酒店连接WI-FI步骤不仅是简单地输入密码；二是询问WI-FI密码的表达方式。

Could you please tell me how I can get access to the Internet?

能告诉我如何连网络吗？

Could you please tell me what the Internet code is?

能麻烦您告诉我网络的密码吗？

4、需要叫醒服务。

一般叫醒服务可能是人工或机器的，大家可以跟前台进行预约哦：

Could you please give a wake-up call at 7:00 tomorrow morning?

My room number is...

麻烦预定明早7点的叫醒服务。

我的房间号是...

5、短缺物品。

出门在外难免会忘带各种物品，或者没想到需要某些物品。这时其实可以问酒店是否可以提供，也好应急。

I'm wondering if you provide the towel?

请问贵酒店是否提供毛巾？

㈡ 在酒店做咨客需要哪些英语常用语

1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
2、 Good night. 晚安。
3、 Have a good time! 祝您过得愉快！
4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！
5、 I’m sorry. 对不起，很抱歉。
6、 Excuse me. 打扰一下，对不起。
7、 Sorry to have kept you waiting. 对不起，让您久等了。
8、 Just a moment, please. 请稍等一下。
9、 I apologize for this. 我为此道歉。
10、 Can I help you. 我能帮您吗？
11、 It’s very kind of you. 您真客气。
12、 Thank you. 谢谢您。
13、 You are welcome. 不用谢。
14、 I am at your service. 乐意为您效劳。
15、 Turn left/right. 往左/右转。
16、 This way, please. 请这边走。
17、 It’s on the second floor. 在二楼。
18、 Happy birthday! 生日快乐！
Happy New Year! 新年快乐！
Merry Christmas! 圣诞快乐！
19、 May I come in? 我可以进来吗？
20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？总 台
基本句型
一、预订服务
Good morning. This is Room reservation. May I help you?
早上好，客房预订处，我能为您做什么？
What kind of room would you like to reserve ?
您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间？
For which dates do you want to book the rooms ?
您想订哪几天的房间呢？
What time will you be arriving?
您将在何时到达？
May I know your name ?
您能告诉我您的名字吗？
How long will you be staying?
您将要住多久？
I’d like to confirm your reservation.
我要确认一下您的预订。
I’ll check the room availability.
我查查客房预订情况。
You should pay a deposit of US$1000 beforehand .
您应预期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。二、接待服务
What kind of room would you be prefer?
您要什么样的房间？
Have you got a booking?
您预订了吗？
A single room or a double room?
要单人间还是双人房间？
A double room costs 368 Yuan per night .
双人房的房价是每晚368元。
Breakfast is also included.
早餐也包括在内。
May I see your passport?
我能看一下您的护照吗？
Could you fill in this form, please?
请您填一下这张登记表好吗？
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名，好吗？
If you leave after 6:00 p.m , you’ll have to pay the full account.
晚上六点以后退房,按全天收费计算.
You’ll have to register indivially, please.
请你们分开登记。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务
Here is your bill . It’s 2000 Yuan in all.
这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.
请核对一下，在这里签个字。
I will write out a receipt for you .
我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.
我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生，您从房间打过电话吗？
Excuse me , sir , but I don’t think that will be enough.
先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外币
The rates of exchange are on the board there .
今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少？
It’s 8.10 Yuan RMB for one US dollar?
1美元兑换8.10元人民币。 情景对话
一、 Check in
1.
C : Good afternoon , sir . Welcome to our hotel . May I help you ?
G: Yes. I booked a room one week ago .
C: May I have your name please , sir ?
G: John Smith.
C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?
G: That’s it .
C: Would you please fill in this registration card , sir ?
G: Sure . Here you are. I think I’ve filled in everything correctly .
C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
G: October 24.
C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
G: Yes, I’ll keep it with care , thank you .
C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?
G: Good afternoon, I want a single room, please .
C: Have you made a reservation?
G: No, I haven’t.
C: How long do you want to stay?
G: Three days.
C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
G: Fine.
C: May I see your passport?
G: Of course. Here you are.
C: Thank you. Madam. Could you fill in this form, please?
G: Yes. Here it is.
C: Thank you, Here is your key. It’s Room 808 on the eight floor.
G: Thank you very much. Good night.二、 Check out
1. C: Good morning. Can I help you?
G: Yes. I would like to check out. Could I have my bill. Please?
C: Certainly, sir, May I know your name and your room number, please ?
G: Dennis black, Room 1108.
C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.
G: The figure seems right.
C: How would you like to pay, Mr. Black , in cash or by credit card ?
G: In cash. Here is the money.
C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .
2．C: Good morning. Can I help you?
G: Yes, I’d like to check out now .
C: Can I have your name and room number, please ?
G: John smith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I’m sorry . What’s the 20 Yuan for ?
C: That’s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I’d like to pay in cash .
C: That’ll be 2180 Yuan .
G: Here you are .
C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
三、 Reservation
1. C: Good morning . This is room reservation . May I help you ?
G: Yes , I’d like to book a room , please .
C: Fine , For which date ?
G: For Oct. 1st .
C: For how many nights ?
G: Two nights.
C: A single room or a double room ?
G: A double room .
C: Could you give me your name , please ?
G: Mr. John Cook .
C: May I have your telephone number , please ?
G: 021-81006382
C: What time do you expect to arrive , sir ?
G: At about 6.p.m .
C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .
G: That is right . Good-bye .
C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?
G: I’d like to make a reservation .
C: When for ?
G: For Sept .9th .
C: For how long ?
G: About a week .
C: Could you hold the line , please ? I’ll check….
Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .
G: That’s all right .
C: We’re very sorry , sir . We hope you understand .
礼 宾 部
基本句型
May I take your luggage for you?
我来帮您拿行李，好吗？
Just a moment ,please . I’ll bring a luggage cart.
请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .
先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.
如果您要离店，请打电话32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?
请问您有几件行李？
Two suitcases and one bag . Is that right?
两只箱子和一个包，对吗？
I’ll show you to the Front Desk.. This way please.
让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
May I have your room key , please.
请把您房间的钥匙给我好吗？
Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.
大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.
当您要返回酒店时，请向出租车司机出示一下酒店名片。
According to regulation, we don’t accept food , combustible , valuable and breakable objects.
根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。
Is this the correct number of bags?
您的行李数目对吗？

㈢ 酒店英文接电话礼仪

酒店前台接待人员是酒店的形象代言人，或称酒店的门面。因此要求前台接待坐、立、行、走，端正自然，保持良好的精神风貌。那怎么电话礼仪怎么用英语说呢?下面是我搜集整理的一些内容，希望对你有帮助。

酒店英文接电话礼仪

基础会话

1. leaving a Message (留话)

学习重点：找某人听电话

表示某人不在

表示要留话

留下自己的联络处

询问如何拼对方的姓名

会话1

留下联络处

A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.

我姓邓，台湾的Robert邓。请您们主任听电话。

B:Mr. Jones is not in right now. May I take a message?

Jones 先生现在不在，您要不要留话?

A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?

好，请转告他打电话到希尔顿店，579号房来找我，好吗?

B:Certainly， Mr. Deng. Hilton Hotel， Room 579?

没问题，邓先生，希尔顿579号房吗?

A：That’s right. Thank you.

没错，谢谢您。

词语

1.This is……我是……。在电话中说明“我是谁”时，是用“This is……”，而不是“I am”。

2.I‘d like to……等于“I would like to……”——“我想……”。“would like”为“want”的客气用法。

3.speak with …… 找……听电话;与……讲话

4.in 在(家、办公室)中。此处的“in”不是介系词，而是副词。

5.right now 现在。“right”为副词，意思是“正是”，为强调的用法。

6.take a message (帮人)留话。“take”是“记下;记录”，“message”是“口信;传话”。

7.No n. “No”是“number”的缩写，通常放在数目字的前面，表示“第……号”，如“No. 3”，即是“第三号”。

8. certainly adv. 当然可以;好(口语用法)

关键句型

CALLER：请转告他打到……找我

Could you ask him to call me at……?

这句型适用于找不到对方，或对方有事不能前来接听时，留下自己的联络处，请其回电。

“at”之后可接地点或电话号码。“could”是请求或征询时的助动词，用于请求、委托时，语气谦和客气。

同义句

Would you tell him to call me at……?

Could you inform* him that I can be reached* at……?

Would you have him get back to me* at……?

inform v. 通知

reach v. 能联络得到

get back to (someone) 回(某人)电话

RECEIVER：他不在，您要留话吗?

I take a message?

这句话适用于“某人”只是暂时不在，而仍会回来之时。请对方留话即表示自己将告知“某人”，请其主动联络，而不必劳烦对方再打来。“may”是用于请求或征询时的助动词，也可用“can”代替，不过“may”在语气上较为客气。

同义句

Mr. Jones is out* at the moment*. Would you like to leave a message?

Mr. Jones is not available* right now. May I give him a message for you?

Mr. Jones is away from his desk*. Can I take a message?

out adv. 外出;不在

at the moment 现在;此刻

available a.是指“找得到人;在此处”的意思

away from one’s desk不在位子上

酒店前台接待英语

一、接待服务

1.当我们想要与客人确认房间预订情况的时候，可以这样说：

(1)What kind of room would you be prefer?

您要什么样的房间?

(2)Have you got a booking?

您预订了吗?

(3)A single room or a double room?

要单人间还是双人房间?

2.确认好房间后，为了了解客人的个人信息，我们可以这样问：

(1)May I see your passport?

我能看一下您的护照吗?

(2)Could you fill in this form, please?

请您填一下这张登记表好吗?

(3)Could you sign your name, please?

请您签一下名，好吗?

3.最后，若还要向客人询问其他问题，可以这样说：

(1)How would you like to pay, sir , in cash or by credit card ?

先生，请问您是用现金付款还是用信用卡付账?

(2)Do you know which unit is responsible for the reception?

您知道您是由哪个单位负责接待的吗?

(3)Could you keep your room key until you check out ?

请您在住宿期间自己保管钥匙，直到结帐离开。

二、收银服务

1.要与客人核对账单情况，可以这样说：

(1)Here is your bill. It‘s 2000 Yuan in all.

这是您的账单。总共2000元。

(2)Please check it and sign here.

请核对一下，在这里签个字。

(3)May I check the details for you , please?

我能为您核对账单上的详细内容吗?

(4)We''ll have to charge you $10 extra.

我们要向您额外收10美元。

2.若在收款时遇到问题，我们可以这样说：

(1)I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it .

对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。

(2)Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

先生，您的行李拿下来了吗?能请您在行李拿下来后再结帐吗?

(3)Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.

对不起,您的信用卡已经止付。根据银行规定要取消。

酒店前台电话礼仪

物品准备

在平时我们工作的时候就应该在电话旁边准备好纸和笔，方便记录客户电话内容。

左手拿话筒

大多数人习惯用右手拿起电话听筒，但是，在与客户进行电话沟通过程中往往需要做必要的文字记录。在写字的时候一般会将话筒夹在肩膀上面，这样，电话很容易夹不住而掉下来发出刺耳的声音，从而给客户带来不适。为了消除这种不良现象，应提倡用左手拿听筒，右手写字或操纵电脑，这样就可以轻松自如的达到与客户沟通的目的。

接听时间

在电话铃响三声之内接听，如果有事情耽误了接听电话的时间，在接到客户电话时应该首先向其道歉。

保持正确的姿态

接听电话过程中应该始终保持正确的姿势。一般情况下，当人的身体稍微下沉，丹田受到压迫时容易导致丹田的声音无法发出;大部分人讲话所使用的是胸腔，这样容易口干舌燥，如果运用丹田的声音，不但可以使声音具有磁性，而且不会伤害喉咙。

因此，保持端坐的姿势，尤其不要趴在桌面边缘，这样可以使声音自然、流畅和动听。此外，保持笑脸也能够使来电者感受到你的愉悦。

重复电话内容

电话接听完毕之前，不要忘记复诵一遍来电的要点，防止记录错误或者偏差而带来的误会，使整个工作的效率更高。例如，应该对会面时间、地点、联系电话、区域号码等各方面的信息进行核查校对，尽可能地避免错误。

道谢

最后向客户道谢是基本的礼貌，来者是客，以客为尊，千万不要因为不直接面对客户而认为可以不用搭理他们。还有就是切记在电话结束之后要让客户先收线挂电话，我们再挂掉电话。

㈣ 急需！酒店前台接待必备英语！尽量全面的

酒店前台接待常用英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please?
请问尊姓大名

May I have your check-out time, please?
请问您什么时候结帐离开？

May I see your passport, please?
请让我看一下您的护照好吗？

May I know your nationality, please?
请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?
请您填写这张表格好吗？

Could you write that down, please?
请您写下来好吗？

Could you draft the fax, please?
请您写下传真的草稿好吗？

Could you hold the line, please?
请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？

Would you mind sitting here?
请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Foshan?
请问您想要何时参观佛山？

When would you like to have lunch?
请问您想在哪里用餐？

What time would you like to eat?
请问您想何时用餐？

Who would you like to contact?
请问您想和谁联络？

Which kind of room would you prefer?
请问您喜欢哪一种房间？

How would you like to settle your bill?
请问您的账单如何处理？

How long would you like to stay?
请问您要逗留多久？

How many tickets would you like to buy?
请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
请问需要我把窗帘拉上吗？

Shall I draw you a map?
请问要我为您画一张地图吗？

Shall I make the reservation for you?
请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?

早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.

中午好，先生，欢迎光临佛山电子宾馆

Good evening, Ms. May I help you?

晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?

早上好，先生。这里是服务台，请问您需要服务吗？
三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the FOSHAN Electrcical Hotel,

这里是佛山电子宾馆.

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.

带客人到柜台

B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.

小姐，晚安。欢迎光临佛山电子宾馆。

G: Thank you.

谢谢你。

B: How many pieces of luggage do you have?

请问您有多少件行李？

G: Just this three.

只有这3件。

B: Two suitcases and one bag. Is that right?

2个旅行箱和1个手提皮包，这样对吗？

G: Yes. That’s all.

对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.

我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine.

好极了。

B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room

㈤ 外国人到中国入住酒店,该怎么用英文跟他们对话

由于我也不知道你是不是酒店的收银前台，先给两个情景对话吧，一般来说住酒店有两种情况，一是有预定酒店的，一个是没有预定的，希望对你有帮助哦！

R是reception desk (饭店、旅馆的)接待处；服务台； 前台
G是guest客人

对话一：客人到酒店入住，前台接待询问他是否有预订，客人回答有预定，酒店于是安排其填写登记表，并且入住。请看下面的酒店英语情景对话。

R:Good afternoon.Welcome to the XX Hotel.May I help you,sir?
下午好。欢迎来到XX饭店。先生需要我帮忙吗？

G:Yes.I'd like to check in,please.
是的，我想登记入住。

R:Certainly,sir.May I have your name,please?
好的，先生请告诉我你的姓名？

G:Yes,it's Charlie White.
查理怀特

R:Do you have a reservation with us,sir?
先生，有向我们预订吗？

G:Yes,for tonight.
是的，今晚

R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?
请等一下。我查一下我们的预定记录。。。让您久等了。先生，你预定的是一个单人间，住3晚。请您填写登记表，好吗？

G:Sure.
好的

R:May I confirm your departure date?
我想确认你的离开日期

G:Yes,I should be leaving on the 8th.
恩，我应该在8号离开

R:How would you like to make payment?
请问你想怎么付款？

G:By Visa Card.
卡

R:May I take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.
我能刷卡了吗?谢谢。你的房间在8楼888号。请稍等片刻。阿贝尔的人会告诉你你的房间，希望你能在这里过得愉快。

对话二：没有预定就到酒店入住的客人，酒店会询问来宾是否有预订过酒店。请看下面的酒店英语口语对话。

R:Good afternoon,Sir and Madam.May I help you?
下午好，先生夫人，需要我帮忙吗？

G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.
下午好，我是杰克威尔逊。我和我的妻子刚刚抵达我们需要今晚在旅店住一晚

R:Welcome to our hotel.Have you made any reservations?
欢迎来到我们旅馆，你有预约吗？

G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?
恐怕没有。你能安排一个可以洗澡的双人床房间吗？

R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.
请等一下。。。哦，可以用1111室，它临黄浦江的景色 。

G:Great,l'll take it.How much do you charge?
太好了，我定了，多少钱？

R:RMB 720 Yuan
720元

G:OK
好的

R:Please show me your passports and fill in this registration form.
请让我看看你的护照，并填写登记表。

G:I'll take care of it.
我会搞定的。

R:Thank you.Would you please pay RMB 1500 Yuan as deposit?
谢谢您。需要付1500元。

G:Here you are
给你

R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.
谢谢您。这是收据，这是1111房间的钥匙和房卡。侍者将带您和您的行李去你的房间。我希望您能在这里过得愉快。

G:That's very kind of you.
谢谢。

㈥ 酒店与客人确认信息英语对话

Hotel Front Desk: Good Morning, I am Latina. How can I help you?

Marly: My name is Marly. I made a room reservation for this hotel on September 9th.
Latina: OK, can I have your full name please?
Marly: Sure, Marly Satinba
Latina: Good, can I have your phone number and email address also?
Marly: No problem. 1-538-489-0015, and my email is [email protected]
Latina: Thank you! One more thing, can I confirm your address?
Marly: 13-57 210 ST, Queens, NY. Anything else?
Latina: None! Thank you for your time! This is your room key. Anything else that I can help you with?
Marly: No, thanks.
Latina: Have a nice day!
Marly: You too.

㈦ 酒店check-in的步骤，英文的，简单的写下来。不需要很复杂

Ask the name of the guest：询问姓名
Check if the guest had made any reservation：根据检查是否有预约
Confirm reservation information：如有预约，和客人核对预约信息
If no reservations, ask for the preferred room type and inform the room rates：如无预约，向客人询问所需房型，并告知房费
Confirm the period of stay：确认住店期间
Ask for travel documents (passport / ID card) and have them photocopied：要求客人出示旅行证件（护照、身份证等）并复印
Ask for credit card for pre-authorization or cash deposits：要求客人出示信用卡做预授权或交押金
Print confirmation and ask for guest confirmation：打印住宿信息确认表并要求客人签字
Present room card or key：向客人提供房卡或钥匙

㈧ 酒店前台接待英语有哪些

Receiving a walk-in guest. 为散客登记

How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？
What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？
Just a moment, I have to check if there’s a room available XX Mr./Mrs.
XX先生/小姐，请稍等，我看看有没有空房。
Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。
We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。
Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？
You have to register indivially, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？
Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。
Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。
Would I ask you to put your name in block capital? XX Mr./Mrs.
XX先生/小姐请用大写字母写您的名字，好吗？
May I have your occupation, please? 请问您的职业？
Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。
Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.
XX先生/小姐，能出示一下您的护照吗？
I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.
XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。
How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？
How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？
How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.
XX先生/小姐，您付现金还是用信用卡付账？
Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。
Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.
XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？
May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.
XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？
Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.
XX先生/小姐能告诉我您的离店日期吗？
Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。
The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.
XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。
I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。
As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.
按酒店规定，没有预订的客人得付一天房费作为押金。
Would you like a smoking or non-smoking room , XX Mr./Mrs.?
XX先生/小姐，您需要一间吸烟房还是不吸烟房？
XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.
XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。
Please remember to return your key before you leave our hotel , XX Mr./Mrs.
XX先生/小姐，在您离开酒店前，请记住归还钥匙。
Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.
先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。
The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.
XX先生/小姐，我们的退房时间延迟到下午2：00。
XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？
XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？
内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schele for the period of yo

Registering a tour group 为团队登记
XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？
I’d like to reconfirm your reservation and the schele for the period of your stay. XX Mr./Mrs.
XX先生/小姐，我想确认一下贵团的预订和日程。
Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？
You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.
XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？
XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。
XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schele? We’ll arrange a morning call at 6:30 am.
XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。
XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?
XX先生/小姐，如有变化，请通知前台。

㈨ 酒店英语日常交际用语

以下是戴尔英语整理的关于酒店宾馆前台常用的英文对话
一、问候客人
1.Good morning，sir. 早上好，先生。
2.Good afternoon，madam. 中午好，太太。
3.Good evening，sir. 晚上好，先生。
4.Good night，madam. 晚安，夫人。
How are you？ 你好吗？
Fine，thank you，and you？ 很好，谢谢，您呢？
Fine，thanks. 很好，谢谢。
5.How do you do？ 您好？
How do you do！ 您好！
6.Welcome to our hotel. 欢迎光临我们饭店。
7.May you enjoy your stay in our hotel. 祝您住店期间愉快。
8.Hope you had a good trip. 希望您旅途愉快。
9.Hope you have a good journey. 祝您旅途愉快。
10.It’s nice to meet you，sir. 见到您很高兴，先生。
11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫×××
12.Welcome you back，sir. 欢迎您回来，先生。
13.Nice to see you again，madam. 很高兴又见到您，夫人。
14.Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。
15.Have a nice day. 祝您今天愉快。
16.Have a good evening. 祝您度过一个愉快的夜晚。
17.Have a good weekend. 祝您周末愉快。
18.Good night and have a good rest. 晚安，祝您休息好。
19.Good night and pleasant dreams. 晚安，祝您做个好梦。
20.Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。
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