進入酒店向客人詢問什麼信息英文

㈠ 酒店入住英語交流有哪些

1、晚到但需要保留住宿。

出行難免會遇到交通堵塞，或飛機晚到的問題。除了已經在線上付過錢預定的酒店之外，酒店對於電話預定等情況會設置保留房間的時間，比如保留至晚上12點等等。像這樣的狀況可以打電話給酒店前台，請他們保留你的預定，以下的表達可以幫助你：

I'm arriving a little late. Could you keep my reservation, please?

我要晚到了，麻煩幫我保留一下我的預定。

這時酒店人員可能會問到你的預定信息，比如名字，聯系電話什麼的，你可以告訴他們：

My name is ...

我的名字是...

2、辦理入住手續。

辦理入住手續的表達，分為兩個情況：一類是已經在網上預定房間或提前電話溝通好了，只需直接辦理入住即可。另一類是臨時到酒店去入住的表達方式。

已有預定的話，可以拿出自己的護照（passport）：

I'd like to check in, please.

I have a reservation.

麻煩幫我辦理入住，我之前有預定。

前台可能會回答：

Just a moment, please.

Let me check it for you.

請稍等，我幫您查一下。

如果是臨時進酒店入住，下面的對話能幫助你哦，以下表達也適用於電話預定酒店：

I'd like to book a room, please.

I didn't make a reservation.

麻煩您我想定一個房間，之前沒有預定。

之後前台工作人員會需要詢問你需要的房間類型，你可以說：

I'd like a single room, please.

我想要一個單人間。

其它房間類型表達：

double room 雙人間

triple room 三人間

family room 家庭房

business room 商務間

suite 套間

在溝通完住什麼樣的房間之後，工作人員可能會問你：

Do you have any special requirement?

請問對房間有沒有特殊的要求？

大家可以根據自身的情況進行回答，比如：

A quite room would be better.

最好是一個安靜的房間。

或其它要求：

海景房：

I'd like room with ocean/sea views.

需要陽台：

I'd like the room to have a balcony, please.

3、連接網路，詢問WI-FI密碼。

如今出門在外沒有網路怎麼行。在這里給大家提供兩個場景。一是詢問如何連接WI-FI，因為有的酒店連接WI-FI步驟不僅是簡單地輸入密碼；二是詢問WI-FI密碼的表達方式。

Could you please tell me how I can get access to the Internet?

能告訴我如何連網路嗎？

Could you please tell me what the Internet code is?

能麻煩您告訴我網路的密碼嗎？

4、需要叫醒服務。

一般叫醒服務可能是人工或機器的，大家可以跟前台進行預約哦：

Could you please give a wake-up call at 7:00 tomorrow morning?

My room number is...

麻煩預定明早7點的叫醒服務。

我的房間號是...

5、短缺物品。

出門在外難免會忘帶各種物品，或者沒想到需要某些物品。這時其實可以問酒店是否可以提供，也好應急。

I'm wondering if you provide the towel?

請問貴酒店是否提供毛巾？

㈡ 在酒店做咨客需要哪些英語常用語

1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
2、 Good night. 晚安。
3、 Have a good time! 祝您過得愉快！
4、 Wish you a most pleasant stay in our hotel. 願您在我們酒店過得愉快！
5、 I』m sorry. 對不起，很抱歉。
6、 Excuse me. 打擾一下，對不起。
7、 Sorry to have kept you waiting. 對不起，讓您久等了。
8、 Just a moment, please. 請稍等一下。
9、 I apologize for this. 我為此道歉。
10、 Can I help you. 我能幫您嗎？
11、 It』s very kind of you. 您真客氣。
12、 Thank you. 謝謝您。
13、 You are welcome. 不用謝。
14、 I am at your service. 樂意為您效勞。
15、 Turn left/right. 往左/右轉。
16、 This way, please. 請這邊走。
17、 It』s on the second floor. 在二樓。
18、 Happy birthday! 生日快樂！
Happy New Year! 新年快樂！
Merry Christmas! 聖誕快樂！
19、 May I come in? 我可以進來嗎？
20、 May I know your room number and name? 我能知道您的房間號碼和姓名嗎？總 台
基本句型
一、預訂服務
Good morning. This is Room reservation. May I help you?
早上好，客房預訂處，我能為您做什麼？
What kind of room would you like to reserve ?
您想訂哪種類型的房間?
A single room or a double room ?
要單人間還是雙人房間？
For which dates do you want to book the rooms ?
您想訂哪幾天的房間呢？
What time will you be arriving?
您將在何時到達？
May I know your name ?
您能告訴我您的名字嗎？
How long will you be staying?
您將要住多久？
I』d like to confirm your reservation.
我要確認一下您的預訂。
I』ll check the room availability.
我查查客房預訂情況。
You should pay a deposit of US$1000 beforehand .
您應預期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。二、接待服務
What kind of room would you be prefer?
您要什麼樣的房間？
Have you got a booking?
您預訂了嗎？
A single room or a double room?
要單人間還是雙人房間？
A double room costs 368 Yuan per night .
雙人房的房價是每晚368元。
Breakfast is also included.
早餐也包括在內。
May I see your passport?
我能看一下您的護照嗎？
Could you fill in this form, please?
請您填一下這張登記表好嗎？
This is your room card and room key?
這是您的房卡和房間鑰匙。
Could you sign your name, please?
請您簽一下名，好嗎？
If you leave after 6:00 p.m , you』ll have to pay the full account.
晚上六點以後退房,按全天收費計算.
You』ll have to register indivially, please.
請你們分開登記。
How would you like to pay , sir , in cash or by credit card ?
先生，請問您是用現金付款還是用信用卡付賬？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，這個季節人多，各種房間都訂滿了。
Do you know which unit is responsible for the reception?
您知道您是由哪個單位負責接待的嗎？
Could you keep your room key until you check out ?
請您在住宿期間自己保管鑰匙，直到結帳離開。三、收銀服務
Here is your bill . It』s 2000 Yuan in all.
這是您的賬單。總共2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，請問您是用現金付款還是用信用卡付賬？
Please check it and sign here.
請核對一下，在這里簽個字。
I will write out a receipt for you .
我給您開一張收據。
May I check the details for you , please?
我能為您核對賬單上的詳細內容嗎？
Do you have any charges for this morning?
您今天是否掛帳用酒店的服務?
We』ll have to charge you $10 extra.
我們要向您額外收10美元。
Did you make any phone calls from room, sir?
先生，您從房間打過電話嗎？
Excuse me , sir , but I don』t think that will be enough.
先生，對不起，我認為錢數不夠。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下來了嗎？能請您在行李拿下來後再結帳嗎？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
對不起,您的信用卡已經止付。根據銀行規定要取消。四、兌換外幣
The rates of exchange are on the board there .
今天的兌換牌價在那裡的牌子上。
How much would you like to change?
您要換多少？
It』s 8.10 Yuan RMB for one US dollar?
1美元兌換8.10元人民幣。 情景對話
一、 Check in
1.
C : Good afternoon , sir . Welcome to our hotel . May I help you ?
G: Yes. I booked a room one week ago .
C: May I have your name please , sir ?
G: John Smith.
C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You』ve paid 2000 Yuan RMB as a deposit . Is that correct ?
G: That』s it .
C: Would you please fill in this registration card , sir ?
G: Sure . Here you are. I think I』ve filled in everything correctly .
C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
G: October 24.
C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It』s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
G: Yes, I』ll keep it with care , thank you .
C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?
G: Good afternoon, I want a single room, please .
C: Have you made a reservation?
G: No, I haven』t.
C: How long do you want to stay?
G: Three days.
C: I』ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
G: Fine.
C: May I see your passport?
G: Of course. Here you are.
C: Thank you. Madam. Could you fill in this form, please?
G: Yes. Here it is.
C: Thank you, Here is your key. It』s Room 808 on the eight floor.
G: Thank you very much. Good night.二、 Check out
1. C: Good morning. Can I help you?
G: Yes. I would like to check out. Could I have my bill. Please?
C: Certainly, sir, May I know your name and your room number, please ?
G: Dennis black, Room 1108.
C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.
G: The figure seems right.
C: How would you like to pay, Mr. Black , in cash or by credit card ?
G: In cash. Here is the money.
C: Thank you, Mr. Black . Just a moment, please , I』ll write out a receipt for you .
2．C: Good morning. Can I help you?
G: Yes, I』d like to check out now .
C: Can I have your name and room number, please ?
G: John smith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I』m sorry . What』s the 20 Yuan for ?
C: That』s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I』d like to pay in cash .
C: That』ll be 2180 Yuan .
G: Here you are .
C: Here』s your change and receipt , Mr. Smith , I』ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
三、 Reservation
1. C: Good morning . This is room reservation . May I help you ?
G: Yes , I』d like to book a room , please .
C: Fine , For which date ?
G: For Oct. 1st .
C: For how many nights ?
G: Two nights.
C: A single room or a double room ?
G: A double room .
C: Could you give me your name , please ?
G: Mr. John Cook .
C: May I have your telephone number , please ?
G: 021-81006382
C: What time do you expect to arrive , sir ?
G: At about 6.p.m .
C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .
G: That is right . Good-bye .
C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?
G: I』d like to make a reservation .
C: When for ?
G: For Sept .9th .
C: For how long ?
G: About a week .
C: Could you hold the line , please ? I』ll check….
Thank you for waiting , sir . I』m afraid our hotel is fully booked on those days .
G: That』s all right .
C: We』re very sorry , sir . We hope you understand .
禮 賓 部
基本句型
May I take your luggage for you?
我來幫您拿行李，好嗎？
Just a moment ,please . I』ll bring a luggage cart.
請稍等一下，我去推一輛行李車來。
Don』t worry , sir . Your luggage will be sent up at once .
先生，別擔心，您的行李很快就會送上去的。
When you check out , please call number 32 and we』ll help you with your luggage immediately.
如果您要離店，請打電話32，我們會馬上幫您運送行李的。
How many pieces of luggage do you have?
請問您有幾件行李？
Two suitcases and one bag . Is that right?
兩只箱子和一個包，對嗎？
I』ll show you to the Front Desk.. This way please.
讓我帶您去總台，請走這邊。
Is there anything valuable or breakable in your bag?
您包里有貴重或易碎物品嗎？
May I have your room key , please.
請把您房間的鑰匙給我好嗎？
Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.
大多數計程車司機都不會英語，把您要去的目的地用中文寫下來，會給您不少幫助。
When you return to the hotel, please show this hotel card to the taxi driver.
當您要返回酒店時，請向計程車司機出示一下酒店名片。
According to regulation, we don』t accept food , combustible , valuable and breakable objects.
根據規定，食品、易燃品、貴重物品和易碎品都不給予保管。
Is this the correct number of bags?
您的行李數目對嗎？

㈢ 酒店英文接電話禮儀

酒店前台接待人員是酒店的形象代言人，或稱酒店的門面。因此要求前台接待坐、立、行、走，端正自然，保持良好的精神風貌。那怎麼電話禮儀怎麼用英語說呢?下面是我搜集整理的一些內容，希望對你有幫助。

酒店英文接電話禮儀

基礎會話

1. leaving a Message (留話)

學習重點：找某人聽電話

表示某人不在

表示要留話

留下自己的聯絡處

詢問如何拼對方的姓名

會話1

留下聯絡處

A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.

我姓鄧，台灣的Robert鄧。請您們主任聽電話。

B:Mr. Jones is not in right now. May I take a message?

Jones 先生現在不在，您要不要留話?

A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?

好，請轉告他打電話到希爾頓店，579號房來找我，好嗎?

B:Certainly， Mr. Deng. Hilton Hotel， Room 579?

沒問題，鄧先生，希爾頓579號房嗎?

A：That’s right. Thank you.

沒錯，謝謝您。

詞語

1.This is……我是……。在電話中說明“我是誰”時，是用“This is……”，而不是“I am”。

2.I‘d like to……等於“I would like to……”——“我想……”。“would like”為“want”的客氣用法。

3.speak with …… 找……聽電話;與……講話

4.in 在(家、辦公室)中。此處的“in”不是介系詞，而是副詞。

5.right now 現在。“right”為副詞，意思是“正是”，為強調的用法。

6.take a message (幫人)留話。“take”是“記下;記錄”，“message”是“口信;傳話”。

7.No n. “No”是“number”的縮寫，通常放在數目字的前面，表示“第……號”，如“No. 3”，即是“第三號”。

8. certainly adv. 當然可以;好(口語用法)

關鍵句型

CALLER：請轉告他打到……找我

Could you ask him to call me at……?

這句型適用於找不到對方，或對方有事不能前來接聽時，留下自己的聯絡處，請其回電。

“at”之後可接地點或電話號碼。“could”是請求或征詢時的助動詞，用於請求、委託時，語氣謙和客氣。

同義句

Would you tell him to call me at……?

Could you inform* him that I can be reached* at……?

Would you have him get back to me* at……?

inform v. 通知

reach v. 能聯絡得到

get back to (someone) 回(某人)電話

RECEIVER：他不在，您要留話嗎?

I take a message?

這句話適用於“某人”只是暫時不在，而仍會回來之時。請對方留話即表示自己將告知“某人”，請其主動聯絡，而不必勞煩對方再打來。“may”是用於請求或征詢時的助動詞，也可用“can”代替，不過“may”在語氣上較為客氣。

同義句

Mr. Jones is out* at the moment*. Would you like to leave a message?

Mr. Jones is not available* right now. May I give him a message for you?

Mr. Jones is away from his desk*. Can I take a message?

out adv. 外出;不在

at the moment 現在;此刻

available a.是指“找得到人;在此處”的意思

away from one’s desk不在位子上

酒店前台接待英語

一、接待服務

1.當我們想要與客人確認房間預訂情況的時候，可以這樣說：

(1)What kind of room would you be prefer?

您要什麼樣的房間?

(2)Have you got a booking?

您預訂了嗎?

(3)A single room or a double room?

要單人間還是雙人房間?

2.確認好房間後，為了了解客人的個人信息，我們可以這樣問：

(1)May I see your passport?

我能看一下您的護照嗎?

(2)Could you fill in this form, please?

請您填一下這張登記表好嗎?

(3)Could you sign your name, please?

請您簽一下名，好嗎?

3.最後，若還要向客人詢問其他問題，可以這樣說：

(1)How would you like to pay, sir , in cash or by credit card ?

先生，請問您是用現金付款還是用信用卡付賬?

(2)Do you know which unit is responsible for the reception?

您知道您是由哪個單位負責接待的嗎?

(3)Could you keep your room key until you check out ?

請您在住宿期間自己保管鑰匙，直到結帳離開。

二、收銀服務

1.要與客人核對賬單情況，可以這樣說：

(1)Here is your bill. It‘s 2000 Yuan in all.

這是您的賬單。總共2000元。

(2)Please check it and sign here.

請核對一下，在這里簽個字。

(3)May I check the details for you , please?

我能為您核對賬單上的詳細內容嗎?

(4)We''ll have to charge you $10 extra.

我們要向您額外收10美元。

2.若在收款時遇到問題，我們可以這樣說：

(1)I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it .

對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。

(2)Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

先生，您的行李拿下來了嗎?能請您在行李拿下來後再結帳嗎?

(3)Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.

對不起,您的信用卡已經止付。根據銀行規定要取消。

酒店前台電話禮儀

物品准備

在平時我們工作的時候就應該在電話旁邊准備好紙和筆，方便記錄客戶電話內容。

左手拿話筒

大多數人習慣用右手拿起電話聽筒，但是，在與客戶進行電話溝通過程中往往需要做必要的文字記錄。在寫字的時候一般會將話筒夾在肩膀上面，這樣，電話很容易夾不住而掉下來發出刺耳的聲音，從而給客戶帶來不適。為了消除這種不良現象，應提倡用左手拿聽筒，右手寫字或操縱電腦，這樣就可以輕松自如的達到與客戶溝通的目的。

接聽時間

在電話鈴響三聲之內接聽，如果有事情耽誤了接聽電話的時間，在接到客戶電話時應該首先向其道歉。

保持正確的姿態

接聽電話過程中應該始終保持正確的姿勢。一般情況下，當人的身體稍微下沉，丹田受到壓迫時容易導致丹田的聲音無法發出;大部分人講話所使用的是胸腔，這樣容易口乾舌燥，如果運用丹田的聲音，不但可以使聲音具有磁性，而且不會傷害喉嚨。

因此，保持端坐的姿勢，尤其不要趴在桌面邊緣，這樣可以使聲音自然、流暢和動聽。此外，保持笑臉也能夠使來電者感受到你的愉悅。

重復電話內容

電話接聽完畢之前，不要忘記復誦一遍來電的要點，防止記錄錯誤或者偏差而帶來的誤會，使整個工作的效率更高。例如，應該對會面時間、地點、聯系電話、區域號碼等各方面的信息進行核查校對，盡可能地避免錯誤。

道謝

最後向客戶道謝是基本的禮貌，來者是客，以客為尊，千萬不要因為不直接面對客戶而認為可以不用搭理他們。還有就是切記在電話結束之後要讓客戶先收線掛電話，我們再掛掉電話。

㈣ 急需！酒店前台接待必備英語！盡量全面的

酒店前台接待常用英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什麼事時，就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開？

May I see your passport, please?
請讓我看一下您的護照好嗎？

May I know your nationality, please?
請問您的國籍是什麼？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎？

Could you write that down, please?
請您寫下來好嗎？

Could you draft the fax, please?
請您寫下傳真的草稿好嗎？

Could you hold the line, please?
請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡？

Would you like to take a taxi?
請問您要搭計程車嗎？

Would you mind sitting here?
請問您介意坐在這里嗎？

** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。

When would you like to visit Foshan?
請問您想要何時參觀佛山？

When would you like to have lunch?
請問您想在哪裡用餐？

What time would you like to eat?
請問您想何時用餐？

Who would you like to contact?
請問您想和誰聯絡？

Which kind of room would you prefer?
請問您喜歡哪一種房間？

How would you like to settle your bill?
請問您的賬單如何處理？

How long would you like to stay?
請問您要逗留多久？

How many tickets would you like to buy?
請問您要買幾張票？

4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎？

Shall I draw you a map?
請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?
請問要我為您安排預約嗎？

（二）招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子，例如：

Good morning, sir. Are you checking-out?

早上好，先生，請問您要退房嗎？

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.

中午好，先生，歡迎光臨佛山電子賓館

Good evening, Ms. May I help you?

晚上好，小姐，請問我能為您服務嗎？

後面也可以接上自己酒店名稱、部門名稱，如：

Good morning, sir. This is the Front Desk. May I help you?

早上好，先生。這里是服務台，請問您需要服務嗎？
三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎？
3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說「No.」，要委婉一些。

I am afraid I can』t do that.

不好意思，我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您，先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時，可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7． 當客人准備離開時，可以說：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8．當客人的英語難以理解時

面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起？

Pardon me?

對不起？

I beg your pardon?

對不起請再說一遍好嗎？

Could you repeat that, please?

請您重復一遍好嗎？

若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是說您丟了房間的鑰匙？
電話英語的應對

1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如：

「Hello, this is Information Desk.」

您好，這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處，請問您要服務嗎?

2.打錯電話時

如果是外線打錯時，可以回答：

I am afraid you have the wrong number.

不好意思，您打錯電話了。

This is the FOSHAN Electrcical Hotel,

這里是佛山電子賓館.

如果是匯流排轉錯內線時，可以回答：

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處，我幫您轉接到餐廳預約櫃台。

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎？

I』ll tell him to call you back when he returns.

他回來時，我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎？

4.當會話結束時

結束電話中的對話時，不可以簡單說「bye-bye」,最好說：

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生，不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題，請和我聯絡。

三．櫃台服務

B=行李服務員（Bellman）

C=服務員 (Clerk)

H=客房服務員（Housekeeping）

BC=領班（Bell Captain）

G=客人（Guest）

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.

小姐，晚安。歡迎光臨佛山電子賓館。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李？

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包，這樣對嗎？

G: Yes. That』s all.

對，就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時，行李服務員會帶您到房間。

G: OK. Fine.

好極了。

B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room

㈤ 外國人到中國入住酒店,該怎麼用英文跟他們對話

由於我也不知道你是不是酒店的收銀前台，先給兩個情景對話吧，一般來說住酒店有兩種情況，一是有預定酒店的，一個是沒有預定的，希望對你有幫助哦！

R是reception desk (飯店、旅館的)接待處；服務台； 前台
G是guest客人

對話一：客人到酒店入住，前台接待詢問他是否有預訂，客人回答有預定，酒店於是安排其填寫登記表，並且入住。請看下面的酒店英語情景對話。

R:Good afternoon.Welcome to the XX Hotel.May I help you,sir?
下午好。歡迎來到XX飯店。先生需要我幫忙嗎？

G:Yes.I'd like to check in,please.
是的，我想登記入住。

R:Certainly,sir.May I have your name,please?
好的，先生請告訴我你的姓名？

G:Yes,it's Charlie White.
查理懷特

R:Do you have a reservation with us,sir?
先生，有向我們預訂嗎？

G:Yes,for tonight.
是的，今晚

R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?
請等一下。我查一下我們的預定記錄。。。讓您久等了。先生，你預定的是一個單人間，住3晚。請您填寫登記表，好嗎？

G:Sure.
好的

R:May I confirm your departure date?
我想確認你的離開日期

G:Yes,I should be leaving on the 8th.
恩，我應該在8號離開

R:How would you like to make payment?
請問你想怎麼付款？

G:By Visa Card.
卡

R:May I take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.
我能刷卡了嗎?謝謝。你的房間在8樓888號。請稍等片刻。阿貝爾的人會告訴你你的房間，希望你能在這里過得愉快。

對話二：沒有預定就到酒店入住的客人，酒店會詢問來賓是否有預訂過酒店。請看下面的酒店英語口語對話。

R:Good afternoon,Sir and Madam.May I help you?
下午好，先生夫人，需要我幫忙嗎？

G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.
下午好，我是傑克威爾遜。我和我的妻子剛剛抵達我們需要今晚在旅店住一晚

R:Welcome to our hotel.Have you made any reservations?
歡迎來到我們旅館，你有預約嗎？

G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?
恐怕沒有。你能安排一個可以洗澡的雙人床房間嗎？

R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.
請等一下。。。哦，可以用1111室，它臨黃浦江的景色 。

G:Great,l'll take it.How much do you charge?
太好了，我定了，多少錢？

R:RMB 720 Yuan
720元

G:OK
好的

R:Please show me your passports and fill in this registration form.
請讓我看看你的護照，並填寫登記表。

G:I'll take care of it.
我會搞定的。

R:Thank you.Would you please pay RMB 1500 Yuan as deposit?
謝謝您。需要付1500元。

G:Here you are
給你

R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.
謝謝您。這是收據，這是1111房間的鑰匙和房卡。侍者將帶您和您的行李去你的房間。我希望您能在這里過得愉快。

G:That's very kind of you.
謝謝。

㈥ 酒店與客人確認信息英語對話

Hotel Front Desk: Good Morning, I am Latina. How can I help you?

Marly: My name is Marly. I made a room reservation for this hotel on September 9th.
Latina: OK, can I have your full name please?
Marly: Sure, Marly Satinba
Latina: Good, can I have your phone number and email address also?
Marly: No problem. 1-538-489-0015, and my email is [email protected]
Latina: Thank you! One more thing, can I confirm your address?
Marly: 13-57 210 ST, Queens, NY. Anything else?
Latina: None! Thank you for your time! This is your room key. Anything else that I can help you with?
Marly: No, thanks.
Latina: Have a nice day!
Marly: You too.

㈦ 酒店check-in的步驟，英文的，簡單的寫下來。不需要很復雜

Ask the name of the guest：詢問姓名
Check if the guest had made any reservation：根據檢查是否有預約
Confirm reservation information：如有預約，和客人核對預約信息
If no reservations, ask for the preferred room type and inform the room rates：如無預約，向客人詢問所需房型，並告知房費
Confirm the period of stay：確認住店期間
Ask for travel documents (passport / ID card) and have them photocopied：要求客人出示旅行證件（護照、身份證等）並復印
Ask for credit card for pre-authorization or cash deposits：要求客人出示信用卡做預授權或交押金
Print confirmation and ask for guest confirmation：列印住宿信息確認表並要求客人簽字
Present room card or key：向客人提供房卡或鑰匙

㈧ 酒店前台接待英語有哪些

Receiving a walk-in guest. 為散客登記

How many people do you have ，XX Mr./Mrs.? 先生/小姐，請問您有幾位？
What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，請問您想要哪種房間？
Just a moment, I have to check if there』s a room available XX Mr./Mrs.
XX先生/小姐，請稍等，我看看有沒有空房。
Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 給您我們酒店介紹和價目表。
We』ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我們給您九折優惠。
Would you like to register, please? XX Mr./Mrs. XX先生/小姐，請您登記，好嗎？
You have to register indivially, please. XX Mr./Mrs. XX先生/小姐，請您們分開登記，好嗎？
Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐請您填一下登記表。
Would you please put your nationality there, sir? 先生，請您將您的國籍寫在這兒。
Would I ask you to put your name in block capital? XX Mr./Mrs.
XX先生/小姐請用大寫字母寫您的名字，好嗎？
May I have your occupation, please? 請問您的職業？
Would you sign your name, please? /I』ll need your signature. XX Mr./Mrs. XX先生/小姐，請簽名。
Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.
XX先生/小姐，能出示一下您的護照嗎？
I』m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.
XX先生/小姐，恐怕您的房間還沒收拾好，希望您不介意在這里等一下。
How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,請問您是現金或是信用卡付款？
How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准備在我們酒店住多久？
How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.
XX先生/小姐，您付現金還是用信用卡付賬？
Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，請到那邊的收銀台付款。
Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.
XX先生/小姐，在我准備鑰匙卡的時候，您能填一下這張表嗎？
May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.
XX先生/小姐，能用一下您的護照填一下您的簽證號碼和入境口岸嗎？
Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.
XX先生/小姐能告訴我您的離店日期嗎？
Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我們的門市價格是498元。
The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.
XX先生/小姐，雙人房是368元加上15%的服務費，不包括早餐。
I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民幣作為押金。
As a hotel policy, we require one day』s room charge as deposit for guests without a reservation.
按酒店規定，沒有預訂的客人得付一天房費作為押金。
Would you like a smoking or non-smoking room , XX Mr./Mrs.?
XX先生/小姐，您需要一間吸煙房還是不吸煙房？
XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.
XX先生/小姐，您的房間號碼是2103。這是您的房間鑰匙，房間是498元每晚，免服務費。行李生會帶您去房間的，祝您愉快。
Please remember to return your key before you leave our hotel , XX Mr./Mrs.
XX先生/小姐，在您離開酒店前，請記住歸還鑰匙。
Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.
先生，這是您的房間鑰匙和房卡，您的房費包括西餐廳的一次（自助）早餐。
The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.
XX先生/小姐，我們的退房時間延遲到下午2：00。
XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，請您簽一下名？
XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能確認一下您的離店日期嗎？
內容提要：Registering a tour group 為團隊登記 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，請問誰是領隊？ Id like to reconfirm your reservation and the schele for the period of yo

Registering a tour group 為團隊登記
XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，請問誰是領隊？
I』d like to reconfirm your reservation and the schele for the period of your stay. XX Mr./Mrs.
XX先生/小姐，我想確認一下貴團的預訂和日程。
Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的團隊人數有變化嗎？
You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.
XX先生/小姐，您們預訂了14個雙人間和6個單人間。 這是住房名單，對嗎？
XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，這是房間鑰匙和早餐券。
XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schele? We』ll arrange a morning call at 6:30 am.
XX先生/小姐，您們是16日早8：00離店，日程有變化嗎？我們安排早6：30叫早。
XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?
XX先生/小姐，如有變化，請通知前台。

㈨ 酒店英語日常交際用語

以下是戴爾英語整理的關於酒店賓館前台常用的英文對話
一、問候客人
1.Good morning，sir. 早上好，先生。
2.Good afternoon，madam. 中午好，太太。
3.Good evening，sir. 晚上好，先生。
4.Good night，madam. 晚安，夫人。
How are you？ 你好嗎？
Fine，thank you，and you？ 很好，謝謝，您呢？
Fine，thanks. 很好，謝謝。
5.How do you do？ 您好？
How do you do！ 您好！
6.Welcome to our hotel. 歡迎光臨我們飯店。
7.May you enjoy your stay in our hotel. 祝您住店期間愉快。
8.Hope you had a good trip. 希望您旅途愉快。
9.Hope you have a good journey. 祝您旅途愉快。
10.It』s nice to meet you，sir. 見到您很高興，先生。
11.Pleasant to meet you，sir. My name is……見到您很高興，先生。我叫×××
12.Welcome you back，sir. 歡迎您回來，先生。
13.Nice to see you again，madam. 很高興又見到您，夫人。
14.Goodbye，thank you for coming. Please come again. 再見，感謝您光臨，希望您再次光臨。
15.Have a nice day. 祝您今天愉快。
16.Have a good evening. 祝您度過一個愉快的夜晚。
17.Have a good weekend. 祝您周末愉快。
18.Good night and have a good rest. 晚安，祝您休息好。
19.Good night and pleasant dreams. 晚安，祝您做個好夢。
20.Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再來。
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